ZenCrate's FAQFrequently Asked Questions
Have questions about ZenCrate? We have answers!
If you don’t find the answer you’re looking for here, feel free to contact us, we’d love to hear from you!
What is ZenCrate?
ZenCrate is a homeopathic and pet-friendly solution for dogs with anxiety.
How can the ZenCrate help calm my dog?
Using a proprietary combination of sensors, the ZenCrate automatically detects when an animal goes inside the enclosure and immediately begins playing calming music selected based on research studies. The acoustics of the enclosure are designed to quiet sounds from outside noises, and also to keep the music inside. The reduced light exposure and confined geometry of the enclosure also help calm the animal once he enters the enclosure. Lastly, the design includes vibration damping technology to reduce the physical vibrations from outside thunder or fireworks.
How can I purchase a ZenCrate?
ZenCrate may be ordered through our Kickstarter campaign (launching in the Summer of 2016) or directly through our website thereafter.
Is the ZenCrate easy to assemble?
Absolutely! Not only does the ZenCrate required zero tools to assemble, it can be done by a single person in under 5 minutes! Check out this quick video of the very first production ZenCrate being assembled – with NO tools!
How big is the ZenCrate?
The ZenCrate will accommodate most dogs up to about 90 lbs. If you’re wondering if this stylish piece of smart doggy furniture will fit in your living room, here are the dimensions:
Can I adjust the music volume?
The ZenCrate includes an on/off/auto switch and audio controls for toggling the music settings and sound levels.
Where can I learn more about ZenCrate?
Take a look around our site, we are constantly updating the information in it and adding more information about ZenCrate. You can also sign up for our weekly newsletter to gain exclusive access to ZenCrate updates. Of course, you can always contact us by email as well.
What is your return policy?
ZenCrate 100% stands behind the engineering and production of each ZenCrate. In the event of a mechanical failure, ZenCrate is happy to provide the customer with a 100% refund.
Additionally, every dog is different and the ZenCrate is designed to be used as a tool among a variety of modalities to reduce anxiety. Due to the personal nature of each ZenCrate, products can not be returned in the event that it doesn’t succeed in curing your dog’s anxiety. If the ZenCrate did not work for your dog, we recommend donating your ZenCrate to a local shelter. For a list of ZenCrate approved shelters near you, please contact us directly.
Customer acknowledges that upon purchase, PNP Robotics has agreed to deliver the ZenCrate. The Customer further acknowledges that PNP Robotics has no obligations whatsoever to repair, replace or service the ZenCrate in any manner or to provide Requestor with any future upgrades to the ZenCrate, unless in the event of a mechanical failure.
Limitation of liability
In no event, regardless of cause, shall PNP Robotics be liable for any indirect, special, incidental, punitive or consequential damages of any kind, whether arising under breach of contract, tort (including negligence), strict liability or otherwise, and whether based on this agreement or otherwise, even if advised of the possibility of such damages.